Где мой багаж?

Dear Customer Service team,

I am writing about my bag, which did not arrive with me on your flight 2147 on 3 June. When I reported the problem at the airport, I was told that the bag would be delivered to my hotel within 24 hours. It has now been five days, and I still have not received it or any news about it.

Since then, I have called your customer service three times. Each time I was asked to wait, and each time the call ended after forty minutes without an answer.

As you can imagine, this has caused a number of problems. I was travelling to a friend's wedding, and my dress and all my shoes were in the bag. I had to buy new clothes for the ceremony, which cost me 350 pounds. I have kept all the receipts.

So I would like to ask you to do three things. First, please find my bag and deliver it to the home address I gave at the airport. Second, please pay back the money I have spent on clothes. And third, please tell me who I can contact directly about this case, so that I do not have to wait on the phone again.

I have flown with your airline for many years, and I have always been happy with your service. I hope you will deal with this quickly so that I can stay a happy customer.

I look forward to your reply.

Kind regards,

Olga